Privacy Policy

1. Information We Collect

When you browse our catalog or place an order on Pets For Life (petsforlife.pk), we only collect the information necessary to fulfill your requests. This includes personal details provided during checkout such as your Name, Phone Number, City, and Delivery Address. This information is primarily sent to us via WhatsApp. We also store cart data locally in your browser using localStorage (specifically the petsforlife_cart key).

2. How We Use Your Information

Your contact and address details are used exclusively for:

• Processing and fulfilling your orders.
• Arranging delivery to your provided address.
• Providing order status updates and customer service via WhatsApp or SMS.

3. Data Sharing

We do not sell, rent, or trade your personal data. Your shipping details are only shared with our trusted courier partners (such as TCS, Leopards, PostEx) strictly for the purpose of delivering your order.

4. Data Storage & Retention

WhatsApp chat logs, which may contain your order details, are retained for up to 12 months for customer service and order dispute resolution purposes. Cart data stored in your browser's localStorage is persistent but can be cleared at any time by clearing your browser data.

5. Data Protection

We prioritize your security. We operate primarily on Cash on Delivery (COD) and direct bank transfers. We do not process or store any credit card information. Furthermore, we do not utilize a server-side database to store customer accounts, significantly reducing the risk of data breaches.

6. Your Rights

You have the right to request access to the information we hold about you, request corrections, or ask for deletion of your chat history with us. You can exercise these rights by contacting us via WhatsApp or email.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal data, we will delete it immediately.

8. Third-Party Links

Our website may contain links to external brand websites or resources. We are not responsible for the privacy practices or the content of these third-party websites. Please review their privacy policies directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

• Email: support@petsforlife.pk
• WhatsApp: +92 328 8163059
• Address: Stop no 3, Samnabad, Nadeem Shaheed Road, Lahore, Punjab, Pakistan